Shipping & Delivery Policy

Where we deliver

We deliver to every governorate in Egypt. If your address is remote or outside normal coverage we will call you before confirming the order and agree the nearest pick-up point.

We do not ship outside Egypt at the moment.

Production and delivery times

Order review: within 24 hours — we check the name and the photo and make sure the photo is printable.

Design and printing: one to two working days — the child's name and photo go into the story, then printing and packing.

Delivery: two to five days — the parcel is handed to the courier and delivered to your door.

These are working days; Fridays and public holidays are not counted. During seasons and holidays production can take a little longer, and we say so on the site before you order.

Shipping fees

Shipping fees vary by governorate according to the courier's rates.

The fee is shown on its own clear line before you pay. There are no hidden fees, and the book prices shown on the site do not include shipping.

Several books going to the same address ship as one parcel with one shipping fee.

Tracking

Once the order leaves us we send you the tracking number, and you can follow the order at any time from the My orders and tracking page.

Receiving the parcel

The courier calls the number on the order before arriving.

If you do not answer or are not there, two more delivery attempts are made within 48 hours.

If all three attempts fail the parcel comes back to us and we contact you to resend it; resending carries a new shipping fee.

Someone else may receive it on your behalf as long as you tell us their name before delivery.

Check the order on delivery

Please open the parcel on delivery and check that the number of books matches the order, that the child's name and photo are correct, and that there is no damage to the cover or pages.

If anything is wrong, tell us within 48 hours of delivery with clear photos and we will act immediately under the refund and exchange policy.

Wrong address

It is your responsibility to give a correct address and phone number. If an order is returned or delayed because of missing or wrong details, the resend fee is on the customer.

Need to change the address? Contact us before the order leaves for shipping.

Delays outside our control

In rare cases such as bad weather, road conditions or security procedures, the courier may be delayed. We follow the parcel with them until it reaches you and keep you updated, and we are not liable for delays caused by circumstances outside our control.

Contact

khaled@batalstories.com · 01034502000