Frequently asked questions

Choose a product and add it to the cart. In the cart you pick the add-ons, enter your child's details and upload a photo, then you pay.

The story: one tale, from our library or your idea. The Signature Edition: 3 stories in one book, premium print and hardcover. The colouring book: from our library, B5 size, premium thick paper, 12 sheets, no add-ons and no customisation. The gift box: the book, the colouring book, a dedication and wooden crayons.

A story written by you +AED 40. A book written by you +AED 89. The colouring book has no add-ons. The price of each extra person’s photo is shown next to each product.

Yes. Each product has its own hero details, and you can pick from the children saved in your account.

You write your idea on the product card and our team writes the tale around your child. If we need more details, we'll message you on WhatsApp.

Some stories are made for girls only and some for boys only. When you choose boy or girl, we show the ones that fit.

A clear photo of the face, in good light, without sunglasses or anything covering the face.

Go ahead with the order and upload the photo after payment from the order confirmation page or your account. Or our team will ask for it on WhatsApp.

The photo is used for the story only, and only our design team sees it. It is deleted 3 months after upload.

Yes, up to 3 people such as mum, dad or a friend. The price of each photo is shown next to the product.

Yes. The design reaches you on WhatsApp and in your account before printing.

Send your note within 3 hours of receiving the design. After that we start printing, and any change is up to our customer service team.

After 3 hours we take the design as approved and start printing straight away.

Pay the full amount online by card, or pay on delivery at the same price. With cash on delivery we send you a code on WhatsApp to confirm the order.

Card payments go through Kashier and are charged in Egyptian pounds at the rate shown before you pay; your bank may add a currency conversion fee. Your order and its price stay in your country's currency.

5 to 7 days to your door.

There is no delivery fee: delivery is included in the price.

On the «Track your order» page with your mobile number, without signing in.

Your account is created with your number when you order. You can sign in any time with a code we send on WhatsApp.

Credit added to your account when you sign up, to use on the payment page.

Yes, until 31 December 2026: every 3 stories for AED 196 instead of AED 288, and delivery is included in the price. These offers apply automatically in the cart.

Type the code on the payment page, or pick it from your account. The full terms are on the offers tab of our policies.